Sean Johnson
Saturday, June 28th, 2008I had to call up DELL as I forgot to pay my bill and was greeted by an obvious Indian guy on the line. I mean I know that I was calling into India, that was a certainty, he read his script just like everyone else does answering the phone at a call center. This time though i was thrown for a loop. This Indian guys name was of all things, Sean Johnson. I know there is a stigma with calling into an Indian Call Center, but what genius came up witht he idea to have his call center reps use obviously Americanized names. The guys name was probably Parang Sureshkahndalajar or something along those lines, but today, ont he phone… he was Sean Johnson. I snickered, then yelled and screamed after I gave him all of my contact information but I forgot the first digit of the last four of my bank account number, which he had on file. He refused to process the payment because of this, so I went through the list, is it 0299, sit is 1299, is it 2299 and so on an so forth, ironically, when I got to the correct number he sai dyes and took my payment. Why the fuck do I need to jump through hoops when they have the information right there and I am trying to give them money. Things like this infuriate me beyond belief.